FAQ About Servicing SCUBA Equipment
|
What We Service
At Benthic SCUBA, we service everything we sell, and will only service the brand of equipment we sell.
We are a factory-trained and authorized service center for Atomic® products.
We are a factory-trained and authorized service center for Cressi® products.
We are a factory-trained and authorized service center for Drager® products.
We are a factory-trained and authorized service center for Dive Rite® products.
We are a factory-trained and authorized service center for IST® products.
We are a factory-trained and authorized service center for Kirby Morgan.
We are a factory-trained and authorized service center for Oceanic® products.
We are a factory-trained and authorized service center for OceanReef® products.
We are a factory-trained and authorized service center for OMS® products.
We are a factory-trained and authorized service center for Poseidon® products.
We are a factory-trained and authorized service center for ScubaPro® products.
We are a factory-trained and authorized service center for Sea & Sea® products.
We are a factory-trained and authorized service center for Tilos® products.
We are a factory-trained and authorized service center for Zeagle® products.
|
Benefits of Entrusting Your Dive Equipment to Benthic SCUBA
Just a few of the benefits you derive from having Benthic SCUBA service your dive equipment include:
 |
Your dive equipment is in the capable hands of our professionals who are factory trained service experts and who dive with the same equipment themselves.
|
 |
We use only genuine factory-supplied parts and never charge more than the manufacturer suggested retail price (MSRP) for parts.
|
 |
Your equipment gets free readjustments and re-servicing within 60 days from the date of service in the unlikely event that you are not 100% satisfied.
|
Service Policy
 |
Customer Satisfaction --
Your complete satisfaction is our goal. If any service from us does not meet your expectations, we will readjust or service the item again at no charge within 60 days from the date of service.
|
 |
Estimates -- We are happy to offer you an estimate of repair costs. We will not perform any service which exceeds the estimate by $25 without your prior approval.
|
 |
Partials -- We accept only complete equipment for full service. We do not accept components only (for example, only a second stage) or perform partial repairs.
|
 |
Unclaimed Items -- Not responsible for items left over 60 days.
|
Pricing for Service
All prices are for labor only.
There is an additional charge for parts,
unless covered under manufacturer warranty.
|
| |
Service |
Price |
|
|
|
| |
Cylinder, interior inspection only |
$12.00 |
|
| |
Cylinder, full visual inspection |
$12.00 |
|
| |
Cylinder, hydrostatic test for up to 3000 psi service |
$26.00 |
|
| |
Cylinder, hydrostatic test for up to 3500 psi service |
$26.00 |
|
| |
Cylinder, tumble and clean interior |
$18~$24 |
|
| |
Cylinder, shot blast exterior |
$36.00 |
|
| |
Cylinder and Valve, prep for oxygen service |
$35.00 |
|
| |
Octopus, yearly maintenance |
$69.00 |
|
| |
Regulator, periodic maintenance |
$35.00 |
|
| |
Valve, periodic maintenance |
$15.50 |
|
Miscellaneous bench repairs are $74.50 per hour.
Optional priority rush service charge is $15 per item.
All prices are in Canadian dollars before taxes.
Descriptions of Service
All cleaning is suitable for oxygen service. We use only oxygen-compatible O-rings and lubricants during all maintenance. for more information about oxygen service.
|
Buoyancy Compensator (BCD). Recommended annually. Turnaround time is normally two days.
Completely disassemble, clean, and carefully inspect all parts for damage/corrosion/wear.
Replace any parts as appropriate.
Reassemble and test.
Cylinder, interior inspection. Required anytime there is concern about possible internal contamination of the cylinder or when the cylinder is leaking at the neck/valve O-ring. Turnaround time is normally immediate.
Remove the valve, and perform a lighted inspection of the cylinder interior.
Clean the neck/valve threads, lubricate and install new neck/valve O-ring.
Install valve on cylinder, and test for leaks.
Does NOT include fill.
Cylinder, full Visual Inspection. Required annually. Turnaround time is normally next day; however, same day service is available upon request at no additional charge. Eddy current exam is required for aluminum 6351 alloy cylinders, and suggested for all aluminum cylinders. for more information about eddy current exams.
Inspect to standards of Professional Scuba Inspectors, Inc. (PSI)
If appropriate, use an eddy current device to further evaluate the threads.
Clean the neck/valve threads, lubricate and install new neck/valve O-ring.
Install valve on cylinder, and test for leaks.
Supply full documentation of inspection.
Benthic SCUBA does not recommend renewing the visual inspection or
hydro-static test for aluminum 6351-T6 alloy SCUBA cylinders because of
problems with sustained load cracking (SLC) in those cylinders. We
recommend that aluminum 6351-T6 SCUBA cylinders be removed from service.
Luxfer, who manufactured the overwhelming majority of aluminum 6351-T6
cylinders between 1977 and 1988, has announced an exchange program for those
cylinders that runs throughout the 2003 calendar year. Owners can return
6351-T6 alloy SCUBA cylinders to Luxfer in exchange for a $50-per-cylinder
credit against the purchase of a new Luxfer SCUBA cylinder. Benthic SCUBA
suggests that owners of 6351-T6 alloy SCUBA cylinders take advantage of
Luxfer's exchange program.
Which Cylinders Were Made From 6351-T6 Aluminum?
All DOT-3AL tanks manufactured under one of the following exemptions or special permits: 6498, 7042, 8107, 8364, 8422
All Walter Kidde DOT-3AL scuba tanks.
All Cliff Impact DOT-3AL scuba tanks made before July 1990.
All Luxfer 80.8 cu. ft. scuba tanks (S80.8) made before May 1987.
All Luxfer scuba tanks made before August 1987.
All other scuba tanks made in the US before February 1990 (except Catalina).
All scuba tanks not made in the US.
Which cylinders cannot be hydrostatically tested?
Cylinders manufactured after 1993 that DO NOT have a TC (Transport Canada)
approval embossed into the crown of the cylinder can NOT be tested. The cylinder
is effectively defunct. The cylinder must be removed from service.
|
Cylinder, hydrostatic test. Required every five years. Turnaround time is two days, and we offer priority rush service.
This service is normally combined with a separately priced full visual inspection.
Test the cylinder at a TC-authorized hydrostatic test facility.
Rinse cylinder interior and throughly dry.
Cylinder, tumble and clean interior. Required when significant interior corrosion is present. Turnaround time is next day.
This service is normally combined with a separately priced full visual inspection.
Dry tumble cylinder with abrasive appropriate for cylinder composition.
Blow out cylinder with high pressure air to remove all dust.
Cylinder, shot blast exterior. Recommended when existing coating is promoting corrosion. Suggested when external appearance of cylinder is unsatisfactory. Turnaround time is four days, and we offer priority rush service.
This service is normally combined with a separately priced full visual inspection.
Completely strip paint from cylinder.
Refinish with shot blast texture.
Cylinder and Valve, prepare for oxygen service. Turnaround time is next day.
This service is normally combined with a separately priced full visual inspection.
Wash cylinder interior with environmentally safe detergents to remove hydrocarbon contamination.
Rinse cylinder interior and throughly dry.
Completely disassemble valve, hydrostatically clean, and carefully inspect all parts for damage/corrosion/wear.
Replace any parts as appropriate, and always replace the burst disk and all O-rings using oxygen-compatible products.
Octopus, periodic maintenance. Recommended annually. Turnaround time is two days, and we offer priority rush service.
Maintain 1st and 2nd stage, additional second stage, SPG, and BCD hose end.
Completely disassemble, hydrostatically clean, and carefully inspect all parts for damage/corrosion/wear.
Replace any parts as appropriate, and always replace all soft parts and seats.
Assemble, test, and tune to factory specifications.
Check the submersible pressure gauge for accuracy across a range of pressures.
Inspect the high-pressure swivel, and replace O-rings.
Inspect all hoses, clean and lubricate the BCD hose end.
Regulator, periodic maintenance. Recommended annually. Turnaround time is two days, and we offer priority rush service.
Similar to the octopus maintenance but only for the regulator 1st stage, 2nd stage, and hose.
Valve, periodic maintenance. Recommended at same time as cylinder hydrostatic test. Turnaround time is next day.
Completely disassemble, ultrasonical clean, and carefully inspect all parts for damage/corrosion/wear.
Replace any parts as appropriate, and always replace the burst disk and all O-rings.
Install valve on cylinder, and test for leaks.
|